Returns Policy

What's your return and exchange policy?

We hope you’ll be completely satisfied with your products and we will accept any product, unused and in the original packaging within 30 days of initial purchase.  

What are the steps to return products?

1. CONNECT WITH CUSTOMER CARE

If you would like to return or exchange an item purchased at lightautumn.com, please contact Customer Care to initiate your return/exchange at vip@lightautumn.com. Our Customer Care Team will be happy to assist you. It is important that you contact Customer Care before you send in a return or exchange. We are not responsible for returns lost in transit that have not been communicated to Customer Care.

2. PACK YOUR RETURN

Please safely pack the products and include the return form. Ship through your preferred carrier. We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

What if I received an order with broken items, missing items, or my package is missing?

Please contact Customer Care as soon as possible after receiving your delivery or when you notice a package is missing after receiving our delivery confirmation email. For missing packages marked delivered to the address on the order, we require a minimum of 2 business days to file a claim with the carrier before sending a replacement. We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 30-day return/exchange policy timeframe and without a photo of the broken items and/or package.